Job Description
Are you a tech-savvy problem solver looking for an opportunity that starts this week? Columbus Tech Solutions is currently seeking a dedicated Night Shift Technical Support Specialist to join our growing team. This is a fantastic opportunity to work in a high-impact environment with immediate availability and competitive benefits.
We are looking for a self-motivated individual who thrives in a fast-paced setting and can ensure our internal systems run smoothly while the rest of the world sleeps. If you want to make an impact right away, apply today!
Responsibilities
- Provide 24/7 technical troubleshooting and support for internal employees via phone and ticketing systems.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and escalate complex technical tickets to senior engineering teams when necessary.
- Maintain accurate documentation of all support interactions and resolutions.
- Conduct basic security audits and ensure compliance with company protocols during night operations.
- Collaborate with the day-shift team to ensure seamless handovers of open issues.
Qualifications
- Previous experience in technical support, IT help desk, or customer service (1+ years preferred).
- Strong knowledge of Windows OS, Microsoft Office Suite, and troubleshooting protocols.
- Excellent verbal and written communication skills for evening shift reporting.
- Ability to work independently with minimal supervision during night hours.
- High school diploma or GED required; Associate degree in IT or related field is a plus.