Job Description
Are you ready to secure a start this week job in San Antonio, TX? We are looking for a dedicated Night Shift Technical Support Specialist to join our growing team. This is an excellent opportunity for tech-savvy individuals to work in a stable, high-growth environment with immediate start dates available.
Our night operations are critical to maintaining our service levels, and we need a reliable professional to ensure our clients receive top-tier support 24/7. If you have a passion for technology and excellent communication skills, we want to hear from you.
Responsibilities
- Provide 24/7 technical assistance to end-users via phone, email, and remote desktop.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Document all technical inquiries, resolutions, and incidents in the CRM system.
- Monitor system performance and proactively address potential outages.
- Collaborate with the day-shift team to ensure seamless workflow handovers.
- Maintain a professional demeanor and adhere to strict security protocols.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field preferred.
- Minimum 1-2 years of experience in technical support or customer service.
- Strong troubleshooting skills with Windows, macOS, and mobile devices.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Excellent verbal and written communication skills in English.