Job Description
We are seeking a highly reliable IT Support Specialist to join our 24/7 Operations Center in Oakland, CA.
This is an urgent hiring opportunity due to our rapid expansion. We need a dedicated professional to ensure business continuity and system stability during the night shift. You will be the critical link between our technical infrastructure and our on-site team.
What You Will Do:
- Provide expert technical troubleshooting for hardware, software, and network issues.
- Monitor system health and security alerts during off-peak hours.
- Manage and prioritize incoming helpdesk tickets with a focus on 24/7 uptime.
- Perform routine system maintenance and patch deployments.
- Document all technical issues and resolutions in our ticketing system.
- Collaborate with day-shift supervisors to ensure seamless handovers.
Why Join Us?
- Competitive hourly wage ($25-$35/hr).
- Stable, full-time employment with a leading regional firm.
- Modern office environment in the heart of Downtown Oakland.
Responsibilities
- Provide expert technical troubleshooting for hardware, software, and network issues.
- Monitor system health and security alerts during off-peak hours.
- Manage and prioritize incoming helpdesk tickets with a focus on 24/7 uptime.
- Perform routine system maintenance and patch deployments.
- Document all technical issues and resolutions in our ticketing system.
- Collaborate with day-shift supervisors to ensure seamless handovers.
Qualifications
- Minimum of 2 years of experience in IT Support or Help Desk.
- Must be available to work exclusively on the Night Shift.
- Strong knowledge of Windows Server, Active Directory, and Office 365.
- Excellent problem-solving skills and attention to detail.
- Associate degree in Computer Science or related field preferred.
- Ability to work independently with minimal supervision.