Job Description
We are seeking a dedicated Night Shift Technical Support Specialist to join our elite team in San Francisco, CA. This is an immediate start opportunity for a driven professional looking to make an impact during the overnight hours.
As part of our 24/7 operations, you will be the frontline defender for our enterprise clients, ensuring seamless system performance and user satisfaction. If you thrive in a fast-paced environment and want to start working this week, we want to hear from you.
Responsibilities
- Diagnose and resolve complex technical hardware and software issues for enterprise clients with a focus on speed and accuracy.
- Manage and prioritize incoming support tickets via Zendesk and Slack during night hours.
- Perform real-time system monitoring and maintenance to ensure 99.9% uptime for critical infrastructure.
- Document all interactions, resolutions, and system updates accurately in our ticketing system.
- Collaborate with day-shift engineering teams to escalate complex issues and provide feedback.
- Maintain a high standard of professionalism and empathy when communicating with customers.
Qualifications
- High school diploma or equivalent; Associate’s degree or technical certification preferred.
- Minimum of 1-2 years of experience in technical support, help desk, or customer service.
- Availability to work the night shift (e.g., 10:00 PM – 6:00 AM).
- Strong troubleshooting skills for Windows, macOS, Linux, and mobile devices.
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision.