Job Description
Are you a problem solver looking for immediate impact?
We are seeking a High-Energy Night Shift Technical Support Specialist to join our growing team in Chicago, IL. If you thrive in a fast-paced environment and can troubleshoot complex issues while maintaining a calm demeanor, this is your chance to start this week.
As a critical member of our support team, you will be the first line of defense for our enterprise clients during the evening hours. Enjoy a quieter work environment and competitive compensation packages designed for night-shift professionals.
Responsibilities
- Troubleshoot & Resolve: Provide tier-2 technical support for hardware, software, and network issues via phone and remote desktop.
- Ticket Management: Log, track, and prioritize incoming support tickets using our CRM system to ensure 100% resolution rate.
- Client Communication: Deliver clear, professional, and empathetic explanations to non-technical users regarding complex technical concepts.
- System Monitoring: Perform routine checks on servers and network infrastructure during off-peak hours to detect and prevent potential outages.
- Documentation: Maintain up-to-date knowledge base articles and technical documentation based on daily support activities.
- Escalation: Identify complex issues that require senior engineering intervention and facilitate a smooth handover process.
Qualifications
- Availability: Must be available to work a night shift schedule (e.g., 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM).
- Experience: Minimum 1-2 years of experience in IT support, help desk, or technical customer service.
- Technical Skills: Proficiency in Windows 10/11, Microsoft Office 365, and basic networking (TCP/IP, DNS).
- Education: Associate degree or certificate in Information Technology, Computer Science, or related field preferred.
- Soft Skills: Exceptional problem-solving skills and the ability to remain calm under pressure.
- Language: Fluent in English with strong verbal and written communication skills.