Job Description
The Opportunity: Are you a night owl looking for a high-impact role? Charlotte Tech Solutions is currently seeking a highly skilled Night Shift Technical Support Specialist to join our growing team in Charlotte, NC. If you want to start this week, apply today! We offer competitive pay, comprehensive benefits, and a collaborative work environment.
Why Join Us?
- Immediate Start Available: Don't wait – get hired and onboarded this week.
- Competitive Pay: Earn between $20.00 and $28.00 per hour based on experience.
- Comprehensive Benefits: Health, dental, and vision insurance starting day one.
- Professional Growth: Clear pathways for career advancement within the IT sector.
We are looking for individuals who are self-motivated, detail-oriented, and ready to ensure our clients' systems run smoothly 24/7.
Responsibilities
- Provide advanced technical support to end-users via phone, email, and chat during the night shift.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Maintain accurate and detailed documentation of all technical incidents and resolutions in the ticketing system.
- Collaborate with day-shift engineering teams to escalate and resolve complex issues promptly.
- Perform routine system checks and maintenance to ensure 99.9% uptime for critical infrastructure.
- Adhere to all company security protocols and IT compliance standards during operations.
Qualifications
- High school diploma or GED required; Associate's degree in IT, Computer Science, or related field preferred.
- Proven experience in technical support, help desk, or customer service (Night Shift experience is a major plus).
- Strong knowledge of Windows, Linux, and basic network troubleshooting (TCP/IP, DNS).
- Excellent written and verbal communication skills with a focus on customer satisfaction.
- Ability to work independently and manage time effectively during quiet operational hours.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM) or similar schedules.