Job Description
Are you looking for a night shift job in Austin, TX that starts this week? Apex Tech Solutions is seeking a dedicated Technical Support Specialist to join our elite IT team. We are currently experiencing rapid growth and need a proactive problem solver to ensure our systems run smoothly 24/7.
In this role, you will be the first line of defense for our clients, providing critical technical assistance during our peak operational hours. If you thrive in a fast-paced environment and have a knack for solving complex IT issues, we want to meet you.
Why Join Us?
- Immediate Start: Onboard and begin supporting clients within 48 hours.
- Competitive Pay: Earn between $24.00 and $32.00 per hour based on experience.
- Night Shift Schedule: 10:00 PM to 6:00 AM (Weekend availability required).
Responsibilities
- Provide expert technical troubleshooting and support for internal hardware and software systems via phone and remote desktop.
- Monitor system alerts and performance metrics during the night shift to prevent downtime.
- Document all technical issues, resolutions, and customer interactions in the ticketing system.
- Collaborate effectively with the day shift team to ensure seamless knowledge transfer and issue closure.
- Escalate complex technical incidents to senior engineers or vendors when necessary.
- Conduct basic network diagnostics and resolve connectivity issues for remote employees.
Qualifications
- High school diploma or equivalent; Associate degree in IT, Computer Science, or related field preferred.
- 1-2 years of professional experience in technical support, help desk, or IT operations.
- Must be legally authorized to work in the USA and available to work the night shift (10:00 PM - 6:00 AM).
- Strong problem-solving skills with the ability to troubleshoot Windows, macOS, and mobile OS issues.
- Excellent verbal and written communication skills for remote client interactions.
- Familiarity with ITIL frameworks and ticketing systems (e.g., Jira, ServiceNow) is a plus.