Job Description
Start This Week! Night Shift Opportunities in San Antonio, TX
We are looking for a dedicated Night Shift Technical Support Specialist to join our growing team at Apex Tech Solutions. If you thrive in a fast-paced environment and want a role that starts immediately, we want to hear from you. Enjoy a competitive shift differential and comprehensive benefits package.
As a night shift specialist, you will be the first line of defense for our clients, ensuring technical issues are resolved efficiently while maintaining our high standards of customer service.
Why Apply?
- Immediate Start: Positions available to start this week.
- Shift Benefits: Generous night shift differential (up to $5/hr extra).
- Growth: Clear pathways for career advancement within the IT sector.
- Flexible Schedule: Full-time stability with set night shifts.
Responsibilities
- Troubleshoot Technical Issues: Diagnose and resolve hardware, software, and network connectivity problems for remote and on-site clients during night hours.
- Customer Interaction: Provide exceptional support via phone, email, and chat, ensuring all inquiries are resolved with empathy and efficiency.
- Incident Management: Log and categorize all support tickets accurately in the CRM system, ensuring a smooth handover to the day shift team.
- System Monitoring: Perform routine system checks and maintenance tasks to ensure 24/7 operational uptime.
- Documentation: Maintain up-to-date technical documentation and standard operating procedures (SOPs).
- Collaboration: Work closely with the day shift engineering team to escalate complex issues and share insights.
Qualifications
- Experience: Minimum 1-2 years of experience in technical support, help desk, or customer service.
- Education: High School Diploma or GED required; Associate’s degree in IT or related field preferred.
- Availability: Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM) on a rotating schedule.
- Communication: Excellent verbal and written communication skills in English.
- Tools: Proficiency with ticketing systems (e.g., Jira, Zendesk) and remote support tools (e.g., TeamViewer, LogMeIn).
- Problem Solving: Strong analytical skills with the ability to think critically under pressure.