Job Description
Are You Ready to Make an Impact This Weekend?
We are urgently hiring a dedicated Weekend IT Support Specialist to join our elite team in Miami, FL. If you thrive in a fast-paced environment and love solving complex technical puzzles, this is your chance to secure a high-paying role with immediate start opportunities.
As a key member of our support team, you will ensure business continuity for our clients by maintaining our IT infrastructure and providing top-tier technical assistance during critical off-hours. We value technical expertise, reliability, and a proactive mindset.
Responsibilities
- Provide 24/7 technical support for hardware, software, and network issues for onsite and remote employees.
- Manage and resolve IT service tickets efficiently within established SLA guidelines.
- Perform routine system maintenance, updates, and security patching on weekends.
- Assist in the setup, configuration, and troubleshooting of laptops, printers, and mobile devices.
- Collaborate with the on-call team to escalate critical incidents and ensure seamless handovers.
- Document all technical interactions and resolutions in the ticketing system.
Qualifications
- CompTIA A+ Certification or equivalent technical experience is required.
- Strong knowledge of Windows, macOS, and common office software.
- Demonstrated ability to troubleshoot network connectivity and hardware failures.
- Must have reliable transportation as this role requires onsite presence in Miami.
- Ability to work rotating weekends (Saturday and Sunday) with flexibility for overtime.
- Excellent communication skills and a customer-first attitude.