Job Description
Are you ready for an urgent opportunity in the heart of Las Vegas? Nevada Tech Solutions is currently seeking high-energy Technical Support Specialists to join our dynamic team. We are aggressively hiring for our high-volume weekend shift, offering a competitive hourly rate and a chance to make an immediate impact.
As a critical member of our support team, you will be the bridge between our clients and technology. We need individuals who are available to work weekends, possess a knack for problem-solving, and are eager to start immediately. If you are looking for a stable, urgent role with room for growth, apply today.
Responsibilities
- Resolve Technical Incidents: Provide Tier 1 and Tier 2 support for hardware and software issues via phone and remote desktop access.
- Client Communication: Deliver clear, empathetic, and professional communication to resolve customer inquiries and technical difficulties.
- Ticket Documentation: Accurately log all support tickets, resolutions, and customer feedback into the CRM system.
- System Maintenance: Assist in routine system checks and updates to ensure optimal performance during peak weekend hours.
- Collaboration: Coordinate with senior engineering staff to escalate complex issues and share best practices.
Qualifications
- Availability: Must be available to work Saturday and Sunday (Full-time hours).
- Experience: Previous experience in a Help Desk or Customer Support role is preferred.
- Education: High school diploma or GED required; IT certification (CompTIA A+) is a plus.
- Skills: Proficient in Windows OS, Microsoft Office Suite, and basic network troubleshooting.
- Soft Skills: Strong problem-solving abilities and the capacity to remain calm under pressure.