Job Description
We are seeking a highly motivated Urgent Weekend Technical Support Specialist to join our growing team in Detroit, Michigan. This is a critical role requiring reliability and technical acumen. If you thrive in fast-paced environments and want to work weekends while earning a competitive wage, this is the opportunity for you.
As a Weekend Specialist, you will be the first line of defense for our internal and external clients, ensuring minimal downtime and maximum satisfaction. We offer a dynamic work environment, immediate start dates, and benefits for full-time employees.
Responsibilities
- Provide advanced technical troubleshooting for hardware and software issues during weekend shifts.
- Manage and respond to helpdesk tickets with a focus on speed and accuracy.
- Perform routine system maintenance and updates to ensure operational continuity.
- Collaborate with the week-day team to document issues and implement long-term solutions.
- Monitor system performance and proactively address potential outages.
- Maintain a professional demeanor while assisting non-technical staff with complex tasks.
Qualifications
- Minimum of 1-2 years of experience in IT support or a related technical field.
- Strong knowledge of Windows, macOS, and troubleshooting protocols.
- Ability to work independently with minimal supervision during weekends.
- Excellent communication and customer service skills.
- Reliable transportation and availability to work every Saturday and Sunday.