Job Description
Join Our Elite Weekend Operations Team
We are urgently seeking a detail-oriented and technically savvy IT Support Specialist to join our growing team in Chicago, IL. If you thrive in a fast-paced environment and are available to work weekends, we want to hear from you immediately.
This is a fantastic opportunity for individuals looking to secure a stable role with competitive pay and a dynamic work environment. As part of our weekend shift crew, you will play a crucial role in maintaining system integrity and ensuring our clients receive top-tier technical assistance.
Responsibilities
- Provide advanced technical troubleshooting for hardware, software, and network issues.
- Manage and prioritize a high volume of incoming support tickets during weekend operations.
- Collaborate with the weekday engineering team to escalate and resolve complex issues.
- Document all technical interactions, resolutions, and customer feedback accurately.
- Maintain a professional and helpful demeanor while assisting end-users remotely or on-site.
- Ensure all security protocols and software updates are applied during maintenance windows.
Qualifications
- Minimum of 1-2 years of experience in IT support, Help Desk, or a related technical field.
- Strong working knowledge of Windows operating systems, Office 365, and basic networking (TCP/IP, DNS).
- Excellent verbal and written communication skills to explain complex technical concepts clearly.
- Ability to work flexible schedules, including weekends (Saturday/Sunday) and holidays.
- Strong problem-solving skills and the ability to work independently under pressure.
- High school diploma or equivalent; Associate degree in Computer Science or IT is a plus.