Job Description
Are you a problem-solver ready to make an impact? Apex Tech Solutions is looking for a dedicated Technical Support Specialist to join our elite night shift team.
We are expanding our operations in El Paso and are seeking candidates who are available to start this week. If you have a passion for technology and customer service, this is your chance to join a forward-thinking company with competitive benefits and a dynamic work environment.
Why Join Us?
- Immediate Start: Onboard and begin contributing from day one.
- Competitive Pay: Earn between $18.00 - $24.00 per hour.
- Modern Culture: Work with cutting-edge technology in a collaborative setting.
Don't miss this opportunity to advance your career in IT support. Apply today!
Responsibilities
- Troubleshoot Hardware & Software: Diagnose and resolve technical issues for clients via remote support and on-site assistance.
- Incident Management: Log, track, and manage incoming support tickets using Zendesk or Jira.
- Client Communication: Provide clear, professional, and empathetic support to customers during night hours.
- System Maintenance: Perform routine system updates, patch management, and security checks.
- Documentation: Maintain accurate records of technical issues and resolutions in the knowledge base.
- Collaboration: Work closely with the engineering team to escalate complex issues and implement long-term solutions.
Qualifications
- Experience: 1-2 years of experience in IT support or helpdesk roles.
- Availability: Must be willing to work full-time night shifts (e.g., 10:00 PM - 6:00 AM).
- Technical Skills: Proficient in Windows, Linux, and basic networking concepts (TCP/IP, DNS).
- Communication: Excellent verbal and written English skills.
- Problem Solving: Strong analytical skills with the ability to think on your feet.
- Education: Associate degree in Computer Science or related field preferred.