Job Description
Join Our 24/7 Operations Team
We are seeking a dedicated Night Shift Technical Support Specialist to join our growing team in Nashville, TN. In this role, you will be the first line of defense for our clients, ensuring seamless service delivery during evening and overnight hours. If you are a problem-solver who thrives in a fast-paced environment and wants to start immediately, we want to hear from you.
Why Join Us?
- Competitive Pay: $18.00 - $22.00 per hour.
- Immediate Start: Onboarding begins ASAP.
- Modern Work Environment: State-of-the-art facility in downtown Nashville.
- Benefits: Health, dental, and vision insurance available.
What You'll Do
As part of our night operations, you will handle a high volume of customer inquiries, troubleshoot technical issues, and provide exceptional support to ensure our clients remain productive around the clock.
Responsibilities
- Monitor and respond to incoming support tickets and inquiries via phone, email, and chat during night shift hours.
- Troubleshoot and resolve technical hardware and software issues for enterprise clients.
- Document all interactions and resolutions in our CRM system accurately and efficiently.
- Collaborate with the day-shift support team to ensure continuity of service and handover of critical issues.
- Maintain a high level of customer satisfaction and adhere to SLA (Service Level Agreement) standards.
- Identify recurring technical issues and provide feedback to the product development team.
Qualifications
- High school diploma or GED required; Associate’s degree or technical certification is a plus.
- Minimum of 1-2 years of experience in customer support or technical help desk roles.
- Strong understanding of computer systems, operating systems (Windows/Mac), and internet connectivity.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts simply.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Ability to work independently with minimal supervision.