Job Description
Are you looking for night shift jobs in Denver, CO that offer immediate starts and competitive pay?
Apex Tech Solutions is seeking a dedicated Technical Support Specialist to join our 24/7 operations team. We value flexibility and offer a modern work environment where your skills are put to the test. If you want to work in Denver's tech hub without sacrificing your sleep schedule, this is the role for you.
Why Join Us?
- Immediate Start: Onboarding begins within 48 hours of hire.
- Flexible Shifts: Choose from various night shift windows to fit your lifestyle.
- Modern Equipment: Top-tier hardware and ergonomic workspaces.
- Growth Opportunities: Clear pathways to senior engineering roles.
We are currently filling positions for our evening support queue and are ready to meet you today.
Responsibilities
- Diagnose and resolve complex hardware and software technical issues for a diverse client base.
- Manage a high volume of incoming support tickets via phone, email, and live chat during evening hours.
- Provide exceptional customer service by maintaining a calm, professional demeanor under pressure.
- Document all technical resolutions and customer interactions accurately in our ticketing system.
- Collaborate with the engineering team to escalate and resolve critical system outages.
- Conduct basic system maintenance and software updates as assigned.
Qualifications
- High school diploma or equivalent required; Associate degree in IT or Computer Science preferred.
- 1-2 years of experience in technical support, help desk, or customer service.
- Must be available to work rotating night shifts (6:00 PM - 2:00 AM).
- Strong troubleshooting skills for Windows, macOS, and mobile operating systems.
- Excellent written and verbal communication skills in English.
- Ability to work independently with minimal supervision.