Job Description
We are seeking a highly motivated Night Shift Technical Support Associate to join our growing team in Philadelphia, PA. If you thrive in a fast-paced environment and are looking for a role that starts this week, we want to hear from you.
As a key member of our support team, you will provide technical assistance to our clients during evening hours, ensuring seamless operations and customer satisfaction. We offer a competitive benefits package and a dynamic work culture.
Why Join Us?
- Immediate Start: Onboarding begins as early as this week.
- Night Shift Premium: Competitive pay with shift differentials.
- Modern Facilities: State-of-the-art office located in the heart of Center City.
Apply today and secure your position for the upcoming night shift cycle!
Responsibilities
- Provide high-quality technical support and troubleshooting via phone, email, and chat to end-users.
- Diagnose and resolve hardware and software issues efficiently during peak off-peak hours.
- Document all technical interactions and resolutions in the CRM system accurately.
- Collaborate with the day-shift team to ensure seamless knowledge transfer.
- Identify and escalate complex issues to senior engineering teams promptly.
- Maintain a professional and empathetic demeanor while managing high call volumes.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field preferred.
- Minimum of 1 year of experience in technical support or customer service.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM) on a rotating schedule.
- Strong problem-solving skills and the ability to think critically under pressure.
- Proficiency with Windows, Mac OS, and common office software.
- Excellent verbal and written communication skills.