Job Description
Are you a tech-savvy problem solver looking for a rewarding night shift opportunity in the heart of Washington, D.C.?
Apex Tech Solutions is hiring immediately for a Night Shift IT Support Specialist to join our 24/7 operations team. If you thrive in a fast-paced environment and enjoy helping others resolve technical challenges, we want to hear from you.
Why Join Us?
- Immediate Start: Onboard and begin working within 48 hours.
- Competitive Pay: Earn between $24.00 and $32.00 per hour based on experience.
- Night Shift Premium: Enjoy a shift differential and a quiet work environment.
We are looking for a dedicated professional to ensure our infrastructure remains stable and our users receive top-tier support during the night hours.
Responsibilities
- Provide 2nd and 3rd level technical support via phone, email, and remote desktop tools for end-users across the organization.
- Monitor server health and network performance overnight to ensure 99.9% uptime for critical business operations.
- Diagnose and resolve hardware and software issues, including printer malfunctions, OS errors, and application crashes.
- Manage and escalate critical incidents to on-call engineering teams during peak maintenance windows.
- Perform routine system backups and patch management for servers and workstations.
- Maintain accurate, up-to-date incident documentation in the ticketing system.
Qualifications
- Education: Associate’s degree in Computer Science, Information Technology, or equivalent military technical training.
- Experience: Minimum of 2 years of experience in IT Help Desk or Technical Support roles.
- Certifications: CompTIA A+ or Network+ certification is highly preferred.
- Technical Skills: Proficiency in Windows 10/11, Active Directory, and remote support tools (e.g., TeamViewer, LogMeIn).
- Soft Skills: Excellent communication skills and the ability to explain complex technical concepts to non-technical users.
- Availability: Must be available to work rotating night shifts (e.g., 10:00 PM – 6:00 AM).