Job Description
Urgent Hiring: Night Shift IT Support Specialist
Are you looking for a high-impact opportunity to join a top-tier technology firm? Nexus Tech Solutions is currently seeking a Night Shift IT Support Specialist to join our San Francisco team. This is a start this week opportunity for a motivated professional ready to excel in a 24/7 operational environment.
As a Night Shift Specialist, you will play a crucial role in maintaining system stability and providing technical assistance to our clients during off-hours. Enjoy the benefits of a quiet work environment, no commute rush hour, and competitive compensation.
Responsibilities
- Resolve Technical Incidents: Diagnose and troubleshoot hardware, software, and network issues for end-users via remote and on-site support.
- System Monitoring: Proactively monitor server performance, alerts, and security logs to ensure minimal downtime.
- Incident Management: Document all technical interactions and resolutions in our ticketing system (Zendesk/Jira) for audit trails.
- Customer Communication: Provide clear, professional, and empathetic technical guidance to clients via phone and email.
- Onboarding Support: Assist in the setup and configuration of new hardware and software for incoming employees.
- Collaboration: Coordinate with the Day Shift team to transfer critical issues and hand over ongoing tickets seamlessly.
- Security Compliance: Enforce company IT policies and security protocols strictly during the shift.
Qualifications
- Availability: Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM) and weekends as required.
- Experience: Minimum of 1-2 years of experience in IT Support, Help Desk, or Technical Customer Service.
- Education: Associate degree in Computer Science, Information Technology, or equivalent technical certification (CompTIA A+).
- Technical Skills: Proficient in Windows and macOS operating systems, Active Directory, and basic network troubleshooting (TCP/IP, DNS).
- Communication: Excellent written and verbal communication skills with a focus on clarity and professionalism.
- Problem Solving: Strong analytical skills with the ability to troubleshoot complex issues under pressure.
- Location: Must be willing to work on-site in San Francisco, CA.