Job Description
Join Our Elite Night Shift Team
We are looking for a dedicated and tech-savvy Night Shift IT Support Specialist to join our growing Columbus team. If you are looking for a role that starts this week and offers competitive pay, this is the opportunity for you.
As a key member of our support team, you will ensure our infrastructure remains stable and our users receive top-tier assistance during off-hours. We value reliability, problem-solving skills, and a proactive approach to IT support.
Why You Should Apply
- Immediate Start: Onboarding begins as early as this week.
- Competitive Pay: Earn between $22 - $28/hour based on experience.
- Night Shift Premium: Enjoy a shift differential with no commute during peak hours.
- Growth Opportunities: Clear pathways to Senior IT and Management roles.
Your Key Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware, software, and network issues during night operations.
- Monitor system health and performance, escalating critical alerts to the day shift team immediately.
- Manage and resolve incoming help desk tickets efficiently to ensure zero downtime for night operations.
- Assist in the deployment and maintenance of workstations, printers, and peripherals.
- Document all technical issues and resolutions in the ticketing system accurately and promptly.
- Collaborate with the wider IT department to ensure seamless handover between shifts.
Qualifications & Requirements
- High school diploma or equivalent; Associate’s degree in Computer Science or related field preferred.
- Minimum of 1-2 years of experience in IT Support, Help Desk, or Customer Service.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong knowledge of Windows OS, Active Directory, and basic networking concepts.
- Excellent written and verbal communication skills for evening support interactions.
- Ability to work independently with minimal supervision during the night shift.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware, software, and network issues during night operations.
- Monitor system health and performance, escalating critical alerts to the day shift team immediately.
- Manage and resolve incoming help desk tickets efficiently to ensure zero downtime for night operations.
- Assist in the deployment and maintenance of workstations, printers, and peripherals.
- Document all technical issues and resolutions in the ticketing system accurately and promptly.
- Collaborate with the wider IT department to ensure seamless handover between shifts.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or related field preferred.
- Minimum of 1-2 years of experience in IT Support, Help Desk, or Customer Service.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong knowledge of Windows OS, Active Directory, and basic networking concepts.
- Excellent written and verbal communication skills for evening support interactions.
- Ability to work independently with minimal supervision during the night shift.