Job Description
Are you a tech-savvy problem solver looking for a rewarding career with Pacific Systems Group? We are currently seeking a dedicated Night Shift IT Support Specialist to join our Seattle team. If you are ready to start this week, we want to hear from you.
As a critical part of our 24/7 operations, you will ensure our infrastructure remains robust and our clients experience minimal downtime. We offer a competitive benefits package, including health insurance, 401(k) matching, and paid time off. Join us in driving technological excellence in the heart of the Pacific Northwest.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware, software, and network issues during night hours.
- Monitor system performance, security alerts, and server health to ensure 99.9% uptime.
- Manage and prioritize incoming help desk tickets efficiently and accurately.
- Perform routine maintenance, updates, and backups of critical systems.
- Collaborate with the day-shift team to ensure seamless transition of operations and unresolved issues.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Minimum of 2 years of experience in IT support or help desk roles.
- Familiarity with Windows Server, Active Directory, and common office software (Microsoft Office 365).
- Strong problem-solving skills and the ability to work independently with minimal supervision.
- Flexibility to work rotating night shifts, weekends, and holidays as required.