Job Description
We are currently hiring immediately for a Weekend Technical Support Specialist in Omaha, NE! We are scaling our operations and looking for a dedicated professional to join our critical weekend support team. This is a high-impact role where you will be the first line of defense for our clients.
As a Weekend Specialist, you will ensure our technical infrastructure remains seamless while our team enjoys their downtime. If you are tech-savvy, customer-focused, and ready for an urgent opportunity, we invite you to apply.
Responsibilities
- Provide advanced technical troubleshooting and support to enterprise clients via phone, chat, and email.
- Manage and resolve complex tickets within the Service Level Agreement (SLA) during weekend hours.
- Document all technical interactions and resolutions in our CRM system for knowledge base continuity.
- Collaborate with the on-site engineering team to escalate critical infrastructure issues.
- Conduct remote diagnostics and software installations for clients experiencing outages.
- Maintain a high level of customer satisfaction (CSAT) scores during high-volume periods.
Qualifications
- Minimum of 1-2 years of experience in technical support, help desk, or customer service.
- Strong understanding of Windows and Mac operating systems, networking protocols, and hardware troubleshooting.
- Must be available to work weekends (Saturday and Sunday) and holidays.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently with minimal supervision during off-hours.
- Bachelor’s degree in Computer Science or equivalent technical experience is preferred.