Job Description
Are you a night owl with a passion for technology? TechNova Solutions is looking for a highly motivated Night Shift IT Support Specialist to join our dynamic team in San Francisco. We pride ourselves on providing 24/7 support to our global clients, and we need a reliable team member to ensure our systems run smoothly while the world sleeps.
In this role, you will be the first point of contact for technical issues after hours, ensuring minimal downtime and maximum efficiency. You will work independently while staying connected to the day shift team via chat and remote tools.
Why Join Us?
• Competitive hourly rate ($25-$35/hr)
• Comprehensive benefits package
• Remote-first flexibility during off-hours
• Opportunity for career growth into 2nd/3rd level engineering
Responsibilities
- Monitor server health and system performance during overnight hours.
- Resolve incoming tickets regarding hardware, software, and network issues.
- Perform routine maintenance, patching, and security updates.
- Assist remote users with password resets, account access, and software installation.
- Document all technical issues and resolutions in our ticketing system.
- Escalate complex issues to the appropriate senior engineering teams.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- 1-2 years of experience in IT support, help desk, or technical support.
- Knowledge of Windows and Linux operating systems.
- Strong troubleshooting skills and ability to diagnose complex issues.
- Excellent written and verbal communication skills.
- Must be willing and able to work rotating night shifts (e.g., 11:00 PM - 7:00 AM).