Job Description
Are you a tech-savvy professional looking for a stable, rewarding career with a premium company? Apex Systems is currently seeking a highly motivated Night Shift IT Support Specialist to join our dynamic team in Denver, Colorado.
We are looking for individuals who thrive in a quiet, focused environment. As part of our 24/7 support network, you will play a critical role in maintaining system integrity and ensuring our clients' operations run smoothly while the rest of the world sleeps. This is a fantastic opportunity for someone wanting to start immediately and build a long-term career.
Why Choose Us?
- Immediate Start: Onboard and begin contributing as early as this week.
- Competitive Pay: Earn between $22.00 and $29.00 per hour based on experience.
- Benefits Package: Comprehensive medical, dental, and vision coverage.
- Professional Growth: Clear pathways for advancement within the IT sector.
Responsibilities
- Tier 2 & 3 Technical Support: Provide advanced troubleshooting and resolution for hardware, software, and network issues via phone and remote desktop.
- Ticket Management: Monitor, prioritize, and resolve helpdesk tickets within defined Service Level Agreements (SLAs) in our ticketing system (ServiceNow/Jira).
- System Monitoring: Perform proactive monitoring of server health and network traffic to prevent outages.
- Hardware Maintenance: Assist with the deployment, configuration, and repair of laptops, desktops, and peripherals.
- Security Compliance: Enforce security protocols and assist in the deployment of security patches.
- Documentation: Maintain accurate records of incidents, resolutions, and technical procedures.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Experience: Minimum of 2 years of experience in IT support, help desk, or a related technical role.
- Night Shift Availability: Must be willing and available to work night shifts (typically 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM).
- Technical Skills: Proficiency with Windows 10/11, Microsoft Office Suite, and basic knowledge of Active Directory and networking.
- Communication: Excellent verbal and written communication skills to interact with diverse stakeholders.
- Problem Solving: Strong analytical skills with a proven track record of resolving complex technical issues.