Job Description
We are looking for a Night Shift IT Support Specialist to join our dynamic team in Denver, CO. If you are ready to start this week and want to work in a high-growth environment, we want to hear from you.
As a technical professional on our night shift team, you will play a critical role in maintaining system uptime and providing exceptional support to our internal users. We pride ourselves on a culture of excellence and offer a competitive shift differential for night work.
Why Join Us?
- Immediate start available (This Week)
- Night shift premium pay
- Comprehensive benefits package
- Professional development opportunities
Responsibilities
- Provide tier 2 technical support and troubleshooting for hardware, software, and network issues.
- Monitor system performance and respond to alerts during overnight hours.
- Resolve helpdesk tickets efficiently with a focus on customer satisfaction.
- Perform remote desktop administration for off-site employees.
- Document all incidents and resolutions in the ticketing system accurately.
- Collaborate with day shift teams to ensure seamless issue handoffs.
Qualifications
- High school diploma or GED required; Associate degree in IT or Computer Science is preferred.
- Minimum of 1-2 years of experience in IT support or a helpdesk environment.
- Strong working knowledge of Windows 10/11, Microsoft Office Suite, and basic networking concepts.
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision during night shifts.
- Valid driver's license may be required for on-site support.