Job Description
Are you a problem-solver looking for a stable, high-impact role? Apex Tech Systems is urgently seeking a dedicated Night Shift IT Support Specialist to join our team in Dallas, TX. We offer a competitive hourly rate and the opportunity to start this week.
We are looking for a self-motivated professional who thrives in a 24/7 operational environment. In this role, you will be the first line of defense for our clients during off-hours, ensuring that business operations continue smoothly without interruption.
Why Join Us?
- Immediate Start: Start working within 48 hours of your application.
- Competitive Pay: Earn $22-$28/hour depending on experience.
- Modern Tech Stack: Work with the latest hardware and cloud solutions.
Responsibilities
- Provide Tier 2 technical support to end-users via phone, email, and remote desktop during the night shift.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Monitor system alerts and perform routine maintenance to ensure 99.9% uptime.
- Prioritize and manage a high volume of help desk tickets with a focus on customer satisfaction.
- Document all technical interactions and resolutions in the company Knowledge Base.
- Collaborate with the Day Shift team to escalate and resolve complex issues seamlessly.
- Conduct remote troubleshooting for off-site employees.
Qualifications
- Minimum 2 years of experience in IT Help Desk or Technical Support roles.
- Strong working knowledge of Windows 10/11 and Microsoft Office Suite.
- Ability to work full-time night shifts (e.g., 10:00 PM - 6:00 AM) without restrictions.
- Excellent problem-solving skills and the ability to think critically under pressure.
- Strong verbal and written communication skills to explain technical concepts to non-technical users.
- Relevant certifications (CompTIA A+, Network+, Security+) are highly preferred.
- High school diploma or equivalent; Associate degree in IT or related field is a plus.