Job Description
We are looking for a highly motivated Night Shift IT Support Specialist to join our growing team in Seattle, WA. In this role, you will be the first line of defense for our 24/7 operations, ensuring our infrastructure remains stable while the rest of the world sleeps. This is an immediate hire opportunity with a competitive salary and comprehensive benefits package.
Why You Should Apply:
- Immediate Start: We are hiring immediately for the right candidate.
- Premium Pay: Earn between $22.00 and $28.00 per hour based on experience.
- Quiet Environment: Enjoy a focused work environment without the daily office distractions.
- Growth Opportunities: Clear pathways to Senior Engineering and Management roles.
If you are a night owl with a knack for technology, we want to hear from you.
Responsibilities
- Provide Tier 2 technical support to internal employees and clients during evening hours (10:00 PM - 6:00 AM).
- Diagnose and resolve hardware, software, and network connectivity issues remotely and on-site.
- Monitor server health, manage backups, and perform routine maintenance to ensure 99.9% uptime.
- Log and track all incoming support tickets in our Service Desk management system (e.g., Jira, ServiceNow).
- Document technical solutions and create knowledge base articles for the team.
- Escalate complex, unresolved issues to senior engineers and follow up until closure.
Qualifications
- Minimum of 1-3 years of experience in IT Help Desk or Technical Support.
- Strong proficiency with Microsoft Windows, macOS, and Microsoft Office 365.
- Familiarity with network troubleshooting (TCP/IP, DNS, DHCP, Active Directory).
- Must be available to work full-time night shifts.
- Excellent problem-solving skills and ability to work independently.
- Strong written and verbal communication skills.