Job Description
Are you ready to kickstart your career immediately?
Nashville Tech Services is currently seeking a dedicated Night Shift Customer Support Specialist to join our high-performance team in Nashville, TN. We offer a competitive salary, comprehensive benefits, and the unique opportunity to start working this week.
In this role, you will be the first point of contact for our clients during our peak operational hours. We value reliability, clear communication, and a problem-solving mindset. If you thrive in a dynamic environment and want to make an impact right away, we want to hear from you.
Responsibilities
- Provide exceptional technical support and troubleshooting for clients via phone and email during the night shift (11:00 PM - 7:00 AM).
- Manage and resolve incoming support tickets efficiently within established SLA guidelines.
- Document all customer interactions and technical solutions in our CRM system.
- Collaborate with the day-shift team to ensure seamless continuity of operations.
- Identify recurring technical issues and escalate them to senior engineers for resolution.
- Maintain a high level of professionalism and patience while handling high-volume inquiries.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer support or technical helpdesk roles is a plus but not mandatory.
- Must have reliable high-speed internet and a dedicated home office space.
- Strong verbal and written communication skills with the ability to explain complex technical concepts simply.
- Ability to work independently and manage time effectively during night hours.
- Must be available to work a consistent shift schedule (e.g., 11 PM - 7 AM).