Job Description
Are you a self-starter who thrives in the quiet of the night? Apex Digital Solutions is looking for a dedicated Night Shift Customer Support Specialist to join our elite team in San Francisco, CA. We are hiring immediately and offer a competitive salary, comprehensive benefits, and a flexible work environment.
As part of our 24/7 support infrastructure, you will be the first line of defense for our clients, ensuring seamless service during off-peak hours. If you have a knack for problem-solving and a passion for helping others, we want to hear from you.
Why You'll Love Working With Us:
- Competitive Pay: Earn between $25.00 and $35.00 per hour.
- Full Benefits: Health, dental, and vision insurance.
- Professional Growth: Clear pathways for career advancement.
- Night Owl Friendly: Enjoy your days off while others work.
Responsibilities
- Respond to customer inquiries via chat, email, and phone during the night shift.
- Resolve complex technical issues and account questions with speed and accuracy.
- Document all interactions and solutions in our CRM system.
- Escalate critical issues to the day-shift technical team promptly.
- Maintain a positive and professional demeanor in high-pressure situations.
- Contribute to team meetings and shift handovers.
Qualifications
- Minimum of 1 year of customer service or technical support experience.
- Strong written and verbal communication skills.
- Ability to work independently with minimal supervision.
- Reliable internet connection and home office setup (if remote).
- Must be available to work night shifts (e.g., 10 PM - 6 AM).
- Proficiency in Microsoft Office Suite and CRM software.