Job Description
Are you ready to kickstart your career in the fast-paced world of technology? CloudNexus Solutions is seeking a motivated Junior IT Support Specialist to join our growing team in Nashville, TN.
We are looking for individuals who are eager to learn, have a knack for problem-solving, and want to start working this week. This is an excellent opportunity for recent graduates or career changers to gain hands-on experience in a dynamic corporate environment.
Why Join Us?
- Immediate Start: Don't wait for the next semester or month. Begin your journey with us today.
- Training Provided: We invest in our team. Comprehensive on-the-job training is included.
- Career Growth: Clear pathways for advancement from Tier 1 support to SysAdmin roles.
- Modern Environment: Work with cutting-edge technologies in a collaborative culture.
What You'll Do:
- Provide first-level technical support to employees via phone, email, and ticketing systems.
- Assist with hardware installation, configuration, and troubleshooting (laptops, printers, scanners).
- Manage software updates, patch management, and security protocols.
- Document technical issues and resolutions in the internal knowledge base.
- Collaborate with senior IT staff to resolve complex network and system issues.
- Maintain a clean and organized IT workspace and inventory.
Apply today and take the first step towards a rewarding career in IT!
Responsibilities
- Provide first-level technical support to employees via phone, email, and ticketing systems.
- Assist with hardware installation, configuration, and troubleshooting (laptops, printers, scanners).
- Manage software updates, patch management, and security protocols.
- Document technical issues and resolutions in the internal knowledge base.
- Collaborate with senior IT staff to resolve complex network and system issues.
- Maintain a clean and organized IT workspace and inventory.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field is a plus.
- Basic understanding of computer hardware, operating systems (Windows/macOS), and networking concepts.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to lift and move equipment (up to 40 lbs) as needed.
- Willingness to learn new technologies and adapt to a fast-paced environment.
- Customer service-oriented mindset.