Job Description
Urgent Hiring: Start This Week! We are seeking a skilled IT Support Specialist to join our team in Philadelphia, PA. If you thrive in a fast-paced environment and have a passion for technology, we want to hear from you. This role offers a competitive hourly rate and the flexibility of weekend shifts.
As part of our IT team, you will be the first line of defense for our internal users, ensuring minimal downtime and maximum productivity. We value technical expertise, customer service excellence, and the ability to adapt to new technologies quickly.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware, software, and network issues.
- Manage and resolve incoming IT service tickets (e.g., Zendesk, Jira) within SLA guidelines.
- Assist with the deployment, configuration, and maintenance of end-user devices, including laptops, smartphones, and printers.
- Conduct onsite and remote troubleshooting for office users in the Philadelphia area.
- Perform routine system backups and ensure data integrity during off-hours maintenance.
- Collaborate with the Systems Administration team to identify and resolve complex technical roadblocks.
Qualifications
- High school diploma or GED; Associate’s degree in Information Technology or related field preferred.
- Minimum of 1-2 years of experience in Help Desk, IT Support, or a related technical role.
- Strong knowledge of Microsoft Windows 10/11, Microsoft Office 365, and Active Directory.
- Familiarity with Mobile Device Management (MDM) solutions (e.g., Jamf, Intune).
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Reliable transportation for occasional off-site support requirements.