Job Description
We are hiring immediately for a Weekend IT Support Specialist in Albuquerque, NM!
TechNova Solutions is looking for a dedicated and technically proficient professional to join our dynamic team. If you thrive in a fast-paced environment and want to make an impact while enjoying the flexibility of weekend hours, this is your opportunity to shine.
We offer a competitive hourly rate, comprehensive benefits, and a supportive culture that values innovation and problem-solving. Don't miss out on this urgent opportunity to advance your career in IT support.
Responsibilities
- Provide Tier 2 technical support for hardware and software issues during weekend operations.
- Diagnose and resolve complex technical problems for internal employees and clients.
- Perform on-site installation, configuration, and maintenance of workstations, printers, and network devices.
- Manage and respond to helpdesk tickets with a focus on speed and accuracy.
- Collaborate with the week-day IT team to ensure seamless knowledge transfer and continuity.
Qualifications
- High School diploma or GED required; Associate degree in IT or related field preferred.
- 1-2 years of experience in IT support or helpdesk roles.
- Strong knowledge of Windows and Mac operating systems.
- Experience with remote troubleshooting tools and ticketing systems (e.g., JIRA, ServiceNow).
- Excellent communication skills and the ability to explain technical concepts to non-technical users.