Job Description
Are you an expert troubleshooter looking for a role that offers stability and a balanced lifestyle? Apex Systems is seeking a dedicated IT Support Specialist for our immediate weekend shift program in Oklahoma City. We are the region's leading IT staffing partner, and we are looking for talent that thrives in a fast-paced, high-tech environment.
Join our elite team where you will be the primary point of contact for critical infrastructure maintenance and user support during the weekend. Enjoy the competitive salary, comprehensive benefits package, and the satisfaction of knowing your work keeps businesses running smoothly while the rest of the world rests.
Why You'll Love This Role:
- Immediate Start: We are hiring immediately for our upcoming shift cycle.
- Weekend-Only Focus: Enjoy your Monday through Friday free to yourself.
- Career Growth: Potential for permanent conversion and advanced certifications.
Responsibilities
- Provide tier-2 and tier-3 technical support for hardware, software, and network issues via phone and remote desktop.
- Manage and prioritize a high volume of helpdesk tickets within our ServiceNow or Zendesk system.
- Perform on-site troubleshooting for local servers and end-user workstations.
- Conduct routine system updates, patch management, and security audits during off-hours.
- Collaborate with the on-call engineering team to escalate critical outages and implement emergency fixes.
- Maintain accurate documentation of all technical resolutions and incidents.
Qualifications
- High School Diploma or GED required; Associate’s Degree in Computer Science or IT preferred.
- Minimum of 2 years of professional IT support experience, specifically in a Help Desk or System Administration role.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Familiarity with ticketing systems (ServiceNow, Zendesk, Jira) is a major plus.
- Must be available to work Saturday and Sunday, 7:00 AM - 3:30 PM.
- Excellent verbal and written communication skills to interact with non-technical staff.