Job Description
We are looking for a highly motivated IT Support Specialist to join our elite technical team in Jacksonville, FL. This is a unique opportunity to join a company that prioritizes employee growth and offers a stable, lucrative night shift schedule starting immediately.
In this role, you will serve as the first line of defense for our internal systems, ensuring 24/7 uptime and technical excellence. If you are a self-starter with a passion for technology and a desire to work off-peak hours with a premium team, apply today.
Responsibilities
- Provide tier 2 technical support and troubleshooting for hardware, software, and network issues via phone and remote access tools.
- Monitor server health, patch management, and system performance during overnight hours to ensure business continuity.
- Manage and prioritize incoming helpdesk tickets, escalating complex issues to senior engineers as needed.
- Conduct routine maintenance and updates on workstations and peripherals.
- Document all technical interactions and resolutions in the ticketing system for knowledge base growth.
- Collaborate with the day shift team to ensure seamless handovers of critical infrastructure projects.
Qualifications
- Minimum of 2 years of experience in Help Desk, Technical Support, or IT Administration.
- CompTIA A+ or Network+ certification is strongly preferred.
- Proficiency in Windows 10/11, Microsoft Office 365, and Active Directory.
- Must be available to work the Night Shift (10:00 PM – 6:00 AM EST).
- Strong problem-solving skills with the ability to explain technical concepts to non-technical users.
- Associate degree in Information Technology or related field is a plus.