Job Description
Immediate Start Available! Join a top-tier technical team as an IT Support Specialist on the night shift in Columbus, OH.
Apex Systems is currently seeking a detail-oriented and tech-savvy professional to join our 24/7 operations center. If you thrive in a fast-paced environment and want to secure a position that starts immediately, we want to hear from you.
As a Night Shift IT Specialist, you will be the first line of defense for our internal clients, ensuring business continuity when the rest of the office is offline. We offer a competitive hourly rate, comprehensive benefits, and a dynamic work culture.
Responsibilities
- Provide Tier 2 Technical Support: Troubleshoot hardware, software, and network issues for employees via phone and remote access during night operations.
- System Monitoring: Proactively monitor server health, network traffic, and security alerts to ensure zero downtime.
- Incident Management: Respond to and resolve critical IT incidents with a focus on speed and accuracy.
- Hardware Maintenance: Perform nightly asset checks, printer maintenance, and desktop configurations.
- Documentation: Maintain accurate logs of support tickets and technical solutions in our ticketing system.
- Collaboration: Work closely with day-shift teams to ensure seamless handovers of ongoing issues.
Qualifications
- Experience: Minimum of 2 years of experience in IT Help Desk or Technical Support.
- Technical Skills: Proficiency with Windows 10/11, Active Directory, and Microsoft Office Suite.
- Networking: Solid understanding of TCP/IP, DNS, DHCP, and basic router configurations.
- Schedule: Must be available to work a rotating night shift (e.g., 11:00 PM – 7:00 AM).
- Education: Associate degree in Information Technology or equivalent technical certification (CompTIA A+ preferred).
- Communication: Excellent verbal and written communication skills for remote troubleshooting.