Job Description
We are seeking a highly skilled IT Support Specialist to join our elite team in the heart of San Jose, CA. As a leading technical recruiting firm for the Silicon Valley ecosystem, we specialize in connecting top talent with opportunities that offer daily pay and immediate start dates.
Stop waiting for bi-weekly paychecks. With our same-day pay model, you can access your earnings instantly. If you are looking for a flexible, high-growth opportunity where you can start this week and get paid today, this is the role for you.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network issues.
- Manage and maintain user accounts, permissions, and security protocols within Active Directory.
- Collaborate with cross-functional teams to resolve complex technical challenges.
- Document technical procedures and maintain a comprehensive knowledge base.
- Conduct on-site and remote training for employees regarding new software and systems.
- Ensure 100% uptime and optimal performance of critical IT infrastructure.
Qualifications
- Associate or Bachelor’s degree in Computer Science, Information Technology, or related field (preferred).
- Minimum of 2-3 years of experience in IT support, helpdesk, or systems administration.
- Proficiency in Windows, macOS, and Linux operating systems.
- Strong understanding of networking concepts, TCP/IP, and VPNs.
- Exceptional customer service skills with the ability to explain technical concepts clearly.
- Availability to work flexible hours, including occasional evenings or weekends.