Job Description
Join our dynamic team immediately! Tampa Bay Solutions Group is seeking a highly motivated Customer Service Specialist to fill an urgent opening in our Tampa headquarters. This is a rare opportunity to start your career right away with a leading customer experience provider. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment. Start date: Immediate. Apply today and begin your new career tomorrow!
Responsibilities
- Handle high-volume inbound/outbound customer calls and emails
- Resolve customer inquiries with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet daily performance metrics for response times and resolution rates
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Exceptional communication and problem-solving skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work flexible shifts including weekends
- Strong typing speed (40+ WPM)
- Positive attitude and stress resilience