Job Description
Start your career THIS WEEK! Denver Tech Solutions is urgently hiring Customer Service Specialists for immediate full-time positions in Denver, CO. Join our innovative team and deliver exceptional client experiences while growing your professional skills. We offer competitive pay, comprehensive benefits, and a dynamic work environment.
As a key member of our support team, you'll be the first point of contact for our valued clients, resolving inquiries efficiently and building lasting relationships. We're looking for energetic, solution-driven individuals ready to hit the ground running.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and product concerns using CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document interactions and maintain accurate customer records
- Identify opportunities to improve customer experience workflows
- Meet or exceed daily performance metrics including resolution times
- Participate in ongoing training to stay updated on products
Qualifications
- Minimum 2 years customer service or support experience
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving and conflict resolution abilities
- Excellent verbal and written communication skills
- Ability to work independently in a fast-paced environment
- High school diploma or equivalent (Bachelor's preferred)
- Available for immediate start and flexible scheduling
- Spanish bilingual skills highly valued