Job Description
Join our dynamic team in Oklahoma City and start your new career this week! We're seeking a motivated Customer Service Specialist to deliver exceptional client experiences in a fast-paced environment. This immediate full-time position offers competitive pay, comprehensive benefits, and room for growth within our expanding organization.
As a key member of our support team, you'll handle inbound inquiries, resolve technical issues, and build lasting client relationships. We provide paid training and a collaborative workplace culture focused on innovation and employee success.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Troubleshoot technical issues and provide step-by-step solutions
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex cases
- Maintain high customer satisfaction metrics (CSAT >90%)
- Identify opportunities for process improvements
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent required (college preferred)
- 1+ years customer service or support experience
- Proficient with Microsoft Office and CRM software
- Excellent verbal/written communication skills
- Ability to multitask in high-pressure situations
- Basic technical troubleshooting knowledge
- Available for immediate start (within 48 hours)
- Passion for helping others and problem-solving