Job Description
Join our dynamic team at Nexus Solutions in Fort Worth! We're seeking an energetic Customer Service Specialist for an immediate hire contract position. This role offers competitive pay, flexible hours, and the chance to make an immediate impact in a fast-paced environment. If you're a people person with exceptional communication skills and a passion for problem-solving, apply today!
Responsibilities
- Handle high-volume inbound/outbound customer calls and emails with professionalism
- Resolve customer inquiries regarding products, services, and billing
- Document interactions in CRM systems with meticulous attention to detail
- Collaborate with cross-functional teams to resolve complex issues
- Maintain customer satisfaction metrics and performance targets
- Participate in ongoing training to enhance product knowledge
Qualifications
- Minimum 1 year of customer service or call center experience
- Proficient in CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent required