Job Description
URGENT HIRING - START IMMEDIATELY! Cleveland Solutions Group is seeking motivated Customer Service Specialists to join our dynamic team. This is a rare opportunity to begin your career with a leading Cleveland employer without delays. We're offering competitive pay, comprehensive benefits, and a supportive work environment. If you're ready to hit the ground running and deliver exceptional customer experiences, apply today!
Position starts within 48 hours of acceptance. Don't miss this chance to join our growing team in downtown Cleveland!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency while meeting SLA targets
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex customer concerns
- Identify upsell opportunities and contribute to revenue growth
- Participate in ongoing training to enhance product knowledge
- Monitor customer feedback and suggest process improvements
Qualifications
- Minimum 1 year of customer service experience
- Proficient with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (college degree preferred)
- Flexibility to work occasional evenings/weekends
- Positive attitude and commitment to customer satisfaction