Job Description
Join our dynamic team immediately and launch your career with Apex Global Solutions! We're seeking a motivated Customer Service Specialist to start this week in our Charlotte headquarters. This urgent hire opportunity offers competitive pay, comprehensive benefits, and rapid career growth. If you're ready to hit the ground running and deliver exceptional client experiences, apply now!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve technical issues and escalate complex cases to senior team
- Maintain detailed CRM records with 99% accuracy
- Collaborate with sales team to upsell premium services
- Meet weekly performance metrics (CSAT >90%, FCR >85%)
- Participate in bi-weekly training sessions
- Support weekend rotational coverage schedule
Qualifications
- 2+ years customer service experience in B2B environment
- Proficiency with Salesforce and Zendesk platforms
- Exceptional written and verbal communication skills
- Ability to resolve conflicts under pressure
- High school diploma or equivalent required
- CompTIA A+ certification preferred
- Valid driver's license for occasional client visits
- Spanish bilingual skills highly valued