Job Description
Join our dynamic team at Premier Solutions Group as an Immediate Hire Customer Service Representative! We're seeking enthusiastic professionals to deliver exceptional support to our valued clients in San Antonio. This is your opportunity to launch a rewarding career with a company that invests in its people. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your contributions are recognized. Apply today and start making an impact tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in our CRM system and follow escalation protocols
- Collaborate with cross-functional teams to improve customer experience workflows
- Meet or exceed daily performance metrics including call handling time and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or call center experience
- Exceptional verbal/written communication and active listening skills
- Proficient with CRM software (Salesforce experience a plus)
- Ability to multitask in a fast-paced environment with minimal supervision
- Strong problem-solving skills and emotional intelligence
- Available to work flexible shifts including weekends if needed