Job Description
Join our dynamic team at Apex Solutions Group and start your career immediately! We're seeking motivated Customer Service Representatives for urgent contract positions in Indianapolis. This is your chance to launch your professional journey with a leading provider of client engagement solutions. Enjoy competitive compensation, flexible scheduling, and a supportive environment designed for rapid onboarding.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and provide product support using CRM systems
- Document interactions accurately in customer databases and maintain case logs
- Collaborate with technical teams to escalate complex customer concerns
- Meet daily performance metrics for response time and resolution rates
- Contribute to process improvement initiatives for customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or call center experience
- Proficient with Microsoft Office Suite and CRM platforms (Salesforce experience a plus)
- Excellent verbal communication and active listening skills
- Ability to work flexible hours including evenings and weekends
- Strong problem-solving abilities and attention to detail
- Must pass background check and drug screening