Job Description
Are you looking for a new career opportunity in the heart of Boston? Metro Customer Solutions is currently hiring Customer Service Representatives immediately.
We are seeking motivated individuals who are ready to start earning immediately. We provide comprehensive training, so no prior experience is necessary. If you are a reliable, energetic individual with great communication skills, we want to meet you.
Why Join Us?
- Immediate start available.
- Competitive hourly pay ($16.00 - $22.00).
- Comprehensive paid training program.
- Opportunities for career advancement.
Don't let a lack of experience hold you back. Apply today and take the first step towards a stable and rewarding career.
Responsibilities
- Answer incoming customer inquiries via phone and email with a friendly, professional demeanor.
- Resolve customer complaints and issues efficiently to ensure high levels of customer satisfaction.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Update and maintain accurate customer records and databases.
- Collaborate with the internal team to improve service processes and procedures.
- Meet daily and weekly performance metrics and quality standards.
Qualifications
- High school diploma or GED equivalent.
- Basic computer literacy and typing skills (30+ WPM).
- Strong verbal communication and active listening skills.
- Ability to work in a fast-paced, dynamic environment.
- Reliable transportation is required.
- Must be authorized to work in the United States.