Job Description
Join TechNova Solutions' dynamic team as an Entry-Level IT Support Specialist! We're urgently hiring motivated tech enthusiasts in NYC to provide critical infrastructure support to Fortune 500 clients. This is your golden ticket to launch a high-growth tech career with hands-on experience in cloud systems, cybersecurity protocols, and enterprise software. Enjoy competitive benefits, mentorship from industry veterans, and rapid advancement opportunities in our innovation-driven environment. Apply today and become part of New York's most disruptive tech startup!
Responsibilities
- Provide Tier 1 technical support for 500+ employees across 5 NYC offices
- Deploy and configure Windows/macOS workstations, peripherals, and network equipment
- Monitor ticket queues via ServiceNow with 15-minute SLA response times
- Document SOPs for hardware troubleshooting and software installations
- Collaborate with cybersecurity team on vulnerability patching initiatives
- Train staff on new productivity tools via bi-weekly workshops
- Support cloud migration projects (AWS/Azure) with 20+ weekly tasks
Qualifications
- Associate's degree in IT/Computer Science or equivalent certification (CompTIA A+, Google IT Support)
- 0-2 years experience in helpdesk or field service environments
- Proficiency in Active Directory, Office 365, and endpoint management tools
- Strong analytical skills with ability to diagnose complex hardware issues
- Excellent written communication for creating technical documentation
- Valid NYC driver's license for occasional equipment transport duties
- Ability to lift 25lbs and work flexible shifts (including weekends during deployments)