Job Description
We are seeking a highly motivated Weekend Technical Support Specialist to join our elite IT team in San Francisco. This is a unique opportunity to secure a position that starts this week and offers a stable weekend schedule. If you are passionate about solving technical problems and enjoy the flexibility of off-hours work, we want to meet you.
At Nexus Systems, we pride ourselves on providing top-tier support to our global clients. As a Weekend Specialist, you will be the first line of defense for our technical operations, ensuring seamless service delivery even when the office is closed.
Why Join Us?
- Immediate Start: Onboard and begin contributing within days.
- Weekend Flexibility: Enjoy your weekdays free while working a consistent Saturday-Sunday schedule.
- Premium Benefits: Comprehensive health coverage and performance bonuses.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues during weekend hours.
- Troubleshoot and resolve user tickets efficiently using our ticketing system (Jira/Zendesk).
- Monitor server health and perform routine maintenance checks to ensure system uptime.
- Assist in password resets, account management, and security access provisioning.
- Document all technical issues and resolutions in the internal knowledge base.
- Collaborate with the Weekday Operations Manager to escalate complex issues and share insights.
- Conduct remote training sessions for internal staff on new software updates.
Qualifications
- High school diploma or GED required; Associate degree in Computer Science or IT preferred.
- 1-2 years of experience in technical support, helpdesk, or IT operations.
- Strong understanding of Windows, macOS, and basic networking concepts (TCP/IP, DNS).
- Excellent communication skills and the ability to explain complex technical concepts to non-technical users.
- Mandatory: Must be available to work every Saturday and Sunday.
- Ability to work independently with minimal supervision during off-hours.