Job Description
Are you ready to make an impact and start this week?
Charlotte Tech Solutions is seeking a Weekend Technical Support Specialist to join our dynamic team. If you are looking for a rewarding career with a competitive salary, comprehensive benefits, and the flexibility of a weekend schedule, we want to hear from you. This is an immediate hire opportunity for the right candidate.
We pride ourselves on delivering exceptional service to our clients, and our Weekend Support Team plays a crucial role in maintaining system uptime and user satisfaction during peak hours.
Why Join Us?
- Immediate Start: Onboarding begins immediately upon selection.
- Weekend Benefits: Enjoy your weekdays completely free to pursue your personal interests.
- Growth Opportunities: Clear pathways for career advancement within a growing tech hub.
- Modern Equipment: Work with the latest technology and tools.
Don't miss this chance to advance your career in a thriving North Carolina city. Apply today!
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Diagnose and resolve hardware and software issues for end-users efficiently.
- Maintain a high level of customer satisfaction by ensuring timely response times and professional communication.
- Document all technical interactions and resolutions in the ticketing system accurately.
- Collaborate with the in-house engineering team to escalate complex issues and provide feedback.
- Perform routine system checks and maintenance to ensure optimal performance over the weekend.
- Assist in the procurement and inventory management of IT assets.
Qualifications
- High school diploma or GED required; Associate’s degree in Information Technology or related field is a plus.
- 1-2 years of experience in technical support, help desk, or customer service.
- Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and troubleshooting protocols.
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to work independently and manage a high volume of tickets during peak weekend hours.
- Must be available to work Saturdays and Sundays (rotating shifts may apply).
- Relevant IT certifications (CompTIA A+, Network+) are highly preferred.