Job Description
Join Apex Data Systems and start your new career this week!
We are seeking a highly motivated Weekend Technical Support Specialist to join our dynamic team in Columbus, Ohio. If you are looking for a role that offers immediate impact and a competitive compensation package, this is the opportunity for you.
In this role, you will serve as the first point of contact for technical assistance, ensuring our operations run smoothly during weekend hours. You will leverage your troubleshooting skills to resolve issues efficiently while maintaining a high standard of customer service.
Why Join Us?
- Immediate start available.
- Competitive hourly rate ($18 - $24).
- Flexible weekend schedule.
- Comprehensive health benefits and paid time off.
Responsibilities
- Provide tier-1 technical support to users via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Maintain accurate and detailed logs of all support tickets and resolutions.
- Escalate complex technical problems to senior engineering staff when necessary.
- Assist in the deployment and maintenance of IT assets during off-peak hours.
- Collaborate with cross-functional teams to improve system reliability and user experience.
Qualifications
- High school diploma or GED required; Associate degree in Information Technology or related field preferred.
- Previous experience in a technical support or helpdesk environment.
- Strong understanding of Windows operating systems and basic networking concepts.
- Excellent verbal and written communication skills with a focus on customer service.
- Must be available to work weekends (Saturday and Sunday) with some flexibility.
- Ability to work independently and manage time effectively in a remote setting.