Job Description
We are seeking a highly skilled Weekend Technical Support Specialist to join our Denver-based team immediately. If you are looking for a role that offers flexibility with high-impact work and you are ready to start this week, this is the opportunity for you.
As part of our critical operations team, you will be responsible for maintaining system integrity and providing top-tier support to our enterprise clients during off-hours. This is a unique chance to work in a premium environment with cutting-edge technology.
Responsibilities
- Provide Tier 2 technical troubleshooting for hardware, software, and network issues.
- Manage and prioritize a high volume of IT support tickets with a 24-hour response goal.
- Perform scheduled system maintenance, backups, and security patching.
- Document technical issues and resolutions in the CRM system for team knowledge sharing.
- Collaborate with the on-site IT team to escalate complex incidents.
- Ensure 100% uptime and customer satisfaction during weekend shifts.
Qualifications
- 1-3 years of professional experience in IT support, Help Desk, or Desktop Support.
- Strong knowledge of Windows Server, Active Directory, and Office 365.
- Experience with remote desktop tools (TeamViewer, AnyDesk) and remote management.
- Excellent verbal and written communication skills.
- Must be available to work Saturday and Sunday (40 hours per week).
- Ability to lift 25lbs and stand for extended periods.