Job Description
We are hiring immediately for Night Shift Technical Support Specialists to join our elite operations team in San Francisco, CA. If you thrive in a quiet, focused environment and want to make a significant impact on our 24/7 infrastructure, this is your opportunity.
As a Night Shift Support Agent, you will be the critical link between our clients and our technical solutions, ensuring zero downtime and seamless operations during off-hours. We offer a highly competitive benefits package, including comprehensive health coverage, paid time off, and a dynamic work culture that values precision and reliability.
Why Join Us?
- High Pay: Competitive hourly rate ranging from $28.00 to $45.00 depending on experience.
- Quiet Environment: Enjoy a focused, noise-free workspace perfect for deep work.
- Stability: Join a leading technology firm with a track record of long-term growth.
Responsibilities
- Provide Tier 2 technical support via phone and remote access for internal and external clients during the night shift.
- Troubleshoot and resolve complex hardware, software, and network connectivity issues promptly.
- Monitor server health and system alerts to proactively prevent downtime and service outages.
- Document all support interactions, resolutions, and technical tickets in our CRM system.
- Escalate critical incidents to the on-call engineering team while maintaining clear communication with stakeholders.
- Conduct routine system maintenance and patch updates to ensure security and stability.
Qualifications
- Minimum of 2-3 years of experience in IT support, help desk, or a related technical field.
- Strong knowledge of Windows, macOS, Linux, and common productivity software.
- Excellent written and verbal communication skills with the ability to explain complex technical concepts simply.
- Ability to work independently and handle high-pressure situations during graveyard shifts.
- Familiarity with remote support tools (e.g., TeamViewer, LogMeIn) and ticketing systems.
- Associate degree in Computer Science, Information Technology, or equivalent professional experience.